Stitch Fix Review 5: Good Customer Service, Disappointing Fix

May 25, 2015
stitch fix 5

In case you’re new to Stitch Fix, here’s a quick run-down on how it works:

Not all of my fixes have been great, but I continue to get them because the pieces I DO keep I find myself wearing the most. It helped me realize that I tend to wear the same few items over and over– the ones I invested a little more money in. I have a bad tendency to buy quantity over quality when it comes to clothing, so I have tons of cute cheap clothes that fall apart in less than a year.

With Stitch Fix, it’s like having a personal stylist and shopper. You get to choose the price range for each item, how often you want your fix and add specific notes for the fix. For example, for several fixes I’ve requested dresses for specific occasions.

Your fix also comes with photo ideas for how to wear the items (with clothes you may already own.)

The details:

  • $20 styling fee upfront, but you get to deduct this from the items you decide to keep
  • set a schedule for your fixes (like monthly) or schedule as the mood strikes
  • set up a detailed style profile + include twitter and Pinterest links (gives your stylist a better idea of your personality)
  • choose the price range you’re willing to spend for each category
  • 25% discount if you buy all 5 items
  • 3 days to decide which items to keep
  • the shipping is free to return any unwanted items
  • $25 for each person you refer

Stitch Fix noticed a re-promotion of my second review on Twitter and kindly reached out to see how they could make my next (fifth) Fix better. They were so kind and attentive. However, I was disappointed in this Fix to the point where I’m wondering where I’m going wrong with my notes, reviews, pins and descriptions. I requested “tanks for summer, a top in light blue, and maybe a summer dress.” I didn’t really get any of those things.

I took a look at my Stitch Fix profile and changed my shirt fitting from “mostly loose” to “mostly fitted.” This is a hard one because I do prefer loose shirts, but I still want them to have shape. So we’ll see what happens with my next Fix.

Also, my DSLR camera battery is dead and I’m waiting for a new charger, so please excuse the quality of the photos! When you receive a Stitch Fix, you only have three days to decide and return any unwanted items. My best friend already made fun of my facial expression in these pictures, so do I post them online? Absolutely. Enjoy!

Here’s what I got in my latest fix:

1. Fun2Fun Torrance Lace Detailed Sleeveless Blouse in Black  – Keeper

This shirt is silky and nice for going out or could be covered with a sweater for the office (when I’m actually in an office, which is rare).  It’s loose, but still maintains a little bit of a shape so that I don’t look like a giant rectangle.

Torrance Lace Detailed Sleeveless Blouse Torrance Lace Detailed Sleeveless Blouse

2. 41Hawthorn McAdams Beaded Neckline Blouse in Off-White – Return

I liked the bead work on this and the colors, but the tank was way too loose and was not flattering at all.

tan tank beaded tank

3. Sweet Rain Amsterdam Short Sleeve Cardigan in Light Pink – Return

I’m just not sure what the point of this sweater is. The shape was weird, unflattering, and I have no idea what I’d wear it with.

peach sweater hanger peach sweater

4. Papermoon Taluca Printed Pencil Skirt in Blue – Return

I loved the colors and the material, but wasn’t sold on the shape. Plus, I don’t go into an office very often.

pencil skirt full view pencil skirt

5. Octavia Henry Birds on Branch Infinity Scarf in Black- Keeper

I’ve complimented a friend on this exact scarf and I pinned it on Pinterest, so this was definitely a keeper!

bird scarf


See my past Stitch Fix reviews here:

Stitch Fix Review #1: Clothes Shopping with Intention
Stitch Fix Review #2: Clothing Fails
Stitch Fix Review #3: Shopping for Body Shape
Stitch Fix Review #4: Clothing for an Event

Interested in having your very own personal stylist send clothes to your doorstep? Try Stitch Fix here. It’s been a lot of fun so far, even if I haven’t loved every piece.

In the Comments:

What do you do to make sure you get a good fix from Stitch Fix?
Have you had any major fails?

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  • Ashley Brooks June 25, 2015 at 11:37 am

    I’m impressed that you’ve stuck with StitchFix this long without having any winning fixes! I’ve only gotten two, but already with my second one they’ve got my style down to a T. If it weren’t for fit issues, I’d probably have kept everything in my last box.

    It’s counterintuitive, but have you tried being LESS specific in what you request? Sometimes giving too much direction might make a stylist feel like she can’t send something that she intuitively thinks might be great on you. I know some of my definite keepers (and favorite closet items) have been clothes I wouldn’t have chosen myself, but they look amazing on me!

    I’ve had success letting my Pinterest board speak for itself and giving vague instructions, like “I need a dress or skirt for an outdoor wedding,” or “I could use new basic summer shirts.” I think the most important thing is that they understand your lifestyle. Beyond that, I try to let them do their thing. If I want something really specific, like a pink peplum top, or black shorts, I’ll just go shopping myself. Better luck next time!

    • Dzeigler June 25, 2015 at 12:01 pm

      That is such a good idea to be LESS specific. I hadn’t thought of that but it’s a good point. I’ve stuck with it because I’ve gotten some amazing pieces. I just got a fix that looks VERY promising, but I just need to try the everything on. Thank you for your suggestions!